1. Introduction

PartsHub (PTY) Ltd ("we," "our," "us") is committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, store, and share your information in compliance with the Protection of Personal Information Act (POPIA) and other relevant South African e-commerce laws. By using our website ("Site"), you agree to the practices described in this Privacy Policy.

2. Information We Collect

• Contact Information: Name, email address, phone number, and physical address
• Payment Information: Credit/debit card details or other payment methods (processed securely by our payment gateway)
• Order Details: Purchase history and preferences
• Technical Data: Cookies, IP addresses, browser type, and site usage information

3. Use of Your Information

• Processing and fulfilling orders, including accurate courier deliveries and invoicing
• Managing customer support inquiries
• Personalizing your experience by saving preferences and site history
• Improving our website and services
• Complying with legal obligations

4. Sharing Your Information

• Courier Companies: Delivery details are shared with courier partners to ensure timely and accurate delivery of your orders.
• Service Providers: Third-party vendors assisting with payment processing, IT support, or website analytics, under strict confidentiality agreements.
• We will never sell or lease your personal data to third parties.

5. Cookies

• We use cookies to enhance your browsing experience by saving your personal preferences and login details.
• Tracking site usage to improve performance and features.
• You can adjust your browser settings to manage or disable cookies; however, some functionalities of the Site may be affected.

6. Data Retention

We retain your personal data for up to three years, unless a longer retention period is required by law. After this period, data will be securely deleted or anonymized.

7. Your Rights

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate or incomplete data.
• Deletion: Request the deletion of your account and associated personal data.
• Objection: Opt-out of certain data processing activities, such as marketing communications.

To exercise any of these rights, please contact us at [email protected] or call 021 905 5303.

8. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be updated accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us: